Guest Experience & Feedback Platform

Collects guest feedback during and after a stay and routes issues to the right team.

In short

Guest Experience & Feedback Platform collects feedback during and after a stay and routes flagged issues to the relevant department immediately, instead of relying only on post-checkout review sites to find out something went wrong.

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The problem

What breaks without Guest Experience & Feedback Platform

Finding out about a service issue only through a public review posted after checkout means the property has already lost the chance to fix it during the stay.

  • Service issues are only discovered through public reviews after checkout.
  • In-stay feedback, when collected, is on paper cards that rarely reach the right department quickly.
  • There is no consolidated view of recurring complaint themes across stays.
What it does

Core features

01

In-stay feedback capture

Short digital surveys sent during the stay, not just after checkout.

02

Issue routing

Negative feedback is routed immediately to the relevant department for same-stay resolution.

03

Post-stay surveys

Structured post-checkout surveys to track overall satisfaction.

04

Trend reporting

Identify recurring issues across time, department or property.

See it

Screens & workflow

Illustrative screens — final UI is confirmed during onboarding for your configuration.

▣ Guest Experience & Feedback Platform dashboard Overview
▣ Guest Experience & Feedback Platform in daily use Workflow
▣ Guest Experience & Feedback Platform reports Reporting
Plans

Pricing built around rollout stage

Every plan is scoped with you before rollout — talk to an architect for a quote based on user count and integrations.

Starter

Custom

For a single site or department running a pilot.

  • Core module access
  • Fixed user/seat cap for the pilot group
  • Standard onboarding and setup
  • Email support
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Most chosen

Growth

Custom

For rollout across multiple branches, departments or outlets.

  • Everything in Starter
  • Multi-branch / multi-department support
  • Role-based access and audit logs
  • API access for existing tools
  • Priority support
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Enterprise

Talk to us

For large or regulated deployments with custom integration needs.

  • Everything in Growth
  • Custom integrations (SSO, ERP, government systems)
  • Dedicated implementation manager
  • SLA-backed support
  • On-premise or private cloud deployment option
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FAQ

Common questions

Yes, feedback can be tagged to the relevant room, service or department for accurate routing and reporting.

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See Guest Experience & Feedback Platform on your own data

Book a walkthrough or talk to an architect about fit, integration points and rollout timeline.

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