Flagship
HRMS
Manages the employee lifecycle from onboarding to payroll, leave and exit in one system.
View product Flagship product
AI Chatbot Platform
Answers routine customer and employee questions using your own data, and hands off what it cannot resolve.
In short
AI Chatbot Platform is a conversational agent you connect to your own documents, database records and business systems so it can answer routine questions accurately and route anything it cannot resolve to a human. It is the same embedded-agent technology used inside School ERP, HRMS and other Sanjal Enterprises products, available here as a standalone platform for your website, WhatsApp or internal helpdesk.
The problem
What breaks without AI Chatbot Platform
Support and front-desk teams spend a large share of their time answering the same handful of questions - order status, fee due dates, leave balances, appointment slots - that could be answered directly from existing records if there were a reliable way to expose them conversationally.
- The same routine questions are answered manually, over and over, by support or front-desk staff.
- Generic chatbots give plausible-sounding but wrong answers because they are not connected to your actual records.
- There is no consistent way to escalate a question the bot cannot answer without losing context.
- Building a reliable in-house bot means stitching together a language model, a knowledge base and an escalation workflow from scratch.
What it does
Core features
01
Grounded answers
Responses are generated from your connected documents and database records, not from open-ended model guessing.
02
Multi-channel deployment
Deploy the same agent on your website, WhatsApp, or as an embedded widget inside another product.
03
Human handoff
Conversations the agent cannot resolve are routed to a human queue with full context, not dropped.
04
Source citation
Answers can reference the specific document or record they were generated from, for verification.
05
Conversation analytics
See what users are asking, what the agent could not answer, and where to add coverage.
06
Access controls
Connect only the data sources and systems you choose, with role-based scoping for internal deployments.
AI
This product is the embedded agent
AI Chatbot Platform is the same agent technology embedded inside School ERP, HRMS and other Sanjal Enterprises products. As a standalone platform, you connect your own knowledge base and business systems and deploy it wherever you need conversational answers - support, sales, or internal helpdesk.
See the AI Chatbot Platform →
See it
Screens & workflow
Illustrative screens — final UI is confirmed during onboarding for your configuration.
Conversation view with source citations
Agent console
Escalation queue for unresolved questions
Support team
Analytics: top questions and gaps
Admin dashboard
Plans
Pricing built around rollout stage
Every plan is scoped with you before rollout — talk to an architect for a quote based on user count and integrations.
Starter
Custom
For a single site or department running a pilot.
- Core module access
- Fixed user/seat cap for the pilot group
- Standard onboarding and setup
- Email support
Most chosen
Growth
Custom
For rollout across multiple branches, departments or outlets.
- Everything in Starter
- Multi-branch / multi-department support
- Role-based access and audit logs
- API access for existing tools
- Priority support
Enterprise
Talk to us
For large or regulated deployments with custom integration needs.
- Everything in Growth
- Custom integrations (SSO, ERP, government systems)
- Dedicated implementation manager
- SLA-backed support
- On-premise or private cloud deployment option
FAQ
Common questions
Documents (PDFs, help articles, policies), structured database records, and APIs from systems you already use can all be connected as sources.
Responses are grounded in the connected sources and the agent is configured to say it does not know and escalate, rather than guess, when no matching source exists.
Yes, it is available as an embeddable widget or API, which is how it is integrated into School ERP and HRMS.
The conversation, along with its full context, is routed to a human support queue instead of returning a generic apology with no follow-up.
Multi-language support depends on the connected source material; the agent can respond in the language it is asked in when source content supports it.
Related
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View productSee AI Chatbot Platform on your own data
Book a walkthrough or talk to an architect about fit, integration points and rollout timeline.