GovTech
Citizen Grievance Redressal System
Logs citizen complaints and tracks resolution with a public status reference.
View productE-Governance Service Portal
Lets citizens apply for and track certificates and permits online.
In short
E-Governance Service Portal lets citizens apply for certificates, licences and permits online and track application status, reducing the need for repeated counter visits for routine government services.
The problem
What breaks without E-Governance Service Portal
Applying for a certificate or permit that requires multiple in-person visits - one to submit, one to check status, one to collect - is a common source of citizen frustration with government services.
- Routine applications require multiple in-person visits for submission, status checks and collection.
- Application status is not visible without visiting the counter.
- Document requirements vary by staff member handling the counter, causing rework.
What it does
Core features
01
Online application forms
Structured application forms with a clear document checklist per service.
02
Status tracking
Applicants track status online instead of visiting the counter.
03
Digital document upload
Supporting documents uploaded once, verified digitally.
04
Certificate issuance
Approved certificates issued digitally with verification support.
See it
Screens & workflow
Illustrative screens — final UI is confirmed during onboarding for your configuration.
E-Governance Service Portal dashboard
Overview
E-Governance Service Portal in daily use
Workflow
E-Governance Service Portal reports
Reporting
Plans
Pricing built around rollout stage
Every plan is scoped with you before rollout — talk to an architect for a quote based on user count and integrations.
Starter
Custom
For a single site or department running a pilot.
- Core module access
- Fixed user/seat cap for the pilot group
- Standard onboarding and setup
- Email support
Most chosen
Growth
Custom
For rollout across multiple branches, departments or outlets.
- Everything in Starter
- Multi-branch / multi-department support
- Role-based access and audit logs
- API access for existing tools
- Priority support
Enterprise
Talk to us
For large or regulated deployments with custom integration needs.
- Everything in Growth
- Custom integrations (SSO, ERP, government systems)
- Dedicated implementation manager
- SLA-backed support
- On-premise or private cloud deployment option
FAQ
Common questions
Yes, application forms and workflows are configurable per service type and department.
Related
Related products
GovTech
Public Works Asset Tracking System
Records public infrastructure assets and maintenance history in one register.
View productGovTech
Digital Records Management System
Digitises and indexes physical records for fast retrieval and audit.
View productSee E-Governance Service Portal on your own data
Book a walkthrough or talk to an architect about fit, integration points and rollout timeline.