GovTech
E-Governance Service Portal
Lets citizens apply for and track certificates and permits online.
View productCitizen Grievance Redressal System
Logs citizen complaints and tracks resolution with a public status reference.
In short
Citizen Grievance Redressal System logs a citizen complaint, routes it to the responsible department and gives the citizen a reference number to track resolution status, instead of a physical complaint register with no follow-up visibility.
The problem
What breaks without Citizen Grievance Redressal System
Complaints logged in a physical register at a government office are hard to track, and citizens have no way to check status without visiting or calling repeatedly.
- Citizens have no way to check complaint status without an in-person or phone follow-up.
- Complaints are not consistently routed to the correct department.
- There is no consolidated reporting on resolution time or backlog by department.
What it does
Core features
01
Complaint logging
Citizens or staff log complaints with category and location details.
02
Department routing
Complaints route automatically to the responsible department.
03
Status tracking with reference number
Citizens track resolution status using a reference number.
04
Escalation & reporting
Overdue complaints escalate automatically; backlog reports by department.
See it
Screens & workflow
Illustrative screens — final UI is confirmed during onboarding for your configuration.
Citizen Grievance Redressal System dashboard
Overview
Citizen Grievance Redressal System in daily use
Workflow
Citizen Grievance Redressal System reports
Reporting
Plans
Pricing built around rollout stage
Every plan is scoped with you before rollout — talk to an architect for a quote based on user count and integrations.
Starter
Custom
For a single site or department running a pilot.
- Core module access
- Fixed user/seat cap for the pilot group
- Standard onboarding and setup
- Email support
Most chosen
Growth
Custom
For rollout across multiple branches, departments or outlets.
- Everything in Starter
- Multi-branch / multi-department support
- Role-based access and audit logs
- API access for existing tools
- Priority support
Enterprise
Talk to us
For large or regulated deployments with custom integration needs.
- Everything in Growth
- Custom integrations (SSO, ERP, government systems)
- Dedicated implementation manager
- SLA-backed support
- On-premise or private cloud deployment option
FAQ
Common questions
Complaints can be logged through a public-facing form or portal, in addition to in-person or call-centre logging.
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View productSee Citizen Grievance Redressal System on your own data
Book a walkthrough or talk to an architect about fit, integration points and rollout timeline.