Patient Engagement & Teleconsultation Portal

Lets patients book, consult remotely and view reports without calling the front desk.

In short

The Patient Engagement & Teleconsultation Portal gives patients a self-service way to book appointments, join a video consultation and view lab reports, reducing front-desk call volume for routine requests.

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The problem

What breaks without Patient Engagement & Teleconsultation Portal

Patients calling for appointment slots, report status or prescription refills tie up front-desk staff on repetitive calls that a self-service portal can handle directly.

  • Report status and appointment enquiries account for a large share of front-desk call volume.
  • Patients outside the city cannot easily get a follow-up consultation without travelling in.
  • There is no single place for patients to see their own visit and prescription history.
What it does

Core features

01

Self-service booking

Patients book, reschedule or cancel appointments online.

02

Video teleconsultation

Secure video consultation for follow-ups, linked to the patient record.

03

Report access

Lab and diagnostic reports available to patients as soon as they are released.

04

Prescription history

Patients view past prescriptions and request refills.

AI

Patient query agent

An embedded agent answers common questions - report readiness, next appointment, department timings - directly in the portal, and routes anything clinical to staff instead of attempting to answer it.

See the AI Chatbot Platform →
See it

Screens & workflow

Illustrative screens — final UI is confirmed during onboarding for your configuration.

▣ Patient Engagement & Teleconsultation Portal dashboard Overview
▣ Patient Engagement & Teleconsultation Portal in daily use Workflow
▣ Patient Engagement & Teleconsultation Portal reports Reporting
Plans

Pricing built around rollout stage

Every plan is scoped with you before rollout — talk to an architect for a quote based on user count and integrations.

Starter

Custom

For a single site or department running a pilot.

  • Core module access
  • Fixed user/seat cap for the pilot group
  • Standard onboarding and setup
  • Email support
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Most chosen

Growth

Custom

For rollout across multiple branches, departments or outlets.

  • Everything in Starter
  • Multi-branch / multi-department support
  • Role-based access and audit logs
  • API access for existing tools
  • Priority support
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Enterprise

Talk to us

For large or regulated deployments with custom integration needs.

  • Everything in Growth
  • Custom integrations (SSO, ERP, government systems)
  • Dedicated implementation manager
  • SLA-backed support
  • On-premise or private cloud deployment option
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FAQ

Common questions

Consultations run over an encrypted session linked to the specific appointment, not a public meeting link.

Yes, it is designed to sit on top of Hospital Management System or Clinic & OPD Management and reuse the same patient record.

Related

Related products

Healthcare

Hospital Management System

Runs registration, bed management, billing and records across hospital departments.

View product

Healthcare

Clinic & OPD Management

Manages appointments, consultations and billing for clinics and outpatient departments.

View product

Healthcare

Pharmacy Management System

Tracks stock, expiry and billing for hospital and retail pharmacies.

View product

See Patient Engagement & Teleconsultation Portal on your own data

Book a walkthrough or talk to an architect about fit, integration points and rollout timeline.

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